Setter Triage Script: High Conflict Negotiation Coach Training

The triage call script referenced by lead-sources-and-first-contact. This is the Certification product line’s flow (coach training), not the SLAY AI/advisory line; see CURATION-DECISIONS item 8 before publishing.

Rapport

“Hey, is this [NAME]? Hi, it’s [SETTER’S NAME] from Rebecca Zung’s team. How’s your day going so far?”

Then, by lead source:

• Facebook ads: “I was just reviewing your information and noticed that you responded to one of our Facebook ads, showing interest in becoming a high conflict negotiation coach. Does that sound right?”
• Masterclass signup: “I see that you signed up for our most recent webinar on Becoming a High Conflict Negotiation Coach. Since you couldn’t attend, I wanted to be sure you got the replay. Would you like me to send it over?”
• Facebook group / free training request: confirm they got access to Ignite to Income (the 30-Day Kickstart Blueprint).

Frame

“The purpose of this super quick call is to get you the right kind of support, so you get strategies tailored to your specific situation. How does that sound? It’s super important to Rebecca that we understand your goals, your vision, and where you need the most help right now. It shouldn’t take long, and based on that I can connect you with an actionable piece of content relevant to whatever you’re struggling with. Sound good?”

Discovery

Probing (problem and why it matters):

1. “What would you say is the biggest challenge you’re facing right now in negotiating with narcissists or with your career?”
2. “Why do you feel that’s the biggest hurdle for you right now?”
3. “How has that impacted your ability to move forward financially or in your life?”

Background: “What’s your current situation?” (divorcing a narcissist, custody, career transition, attorney, mediator, existing coach). “What’s your vision for yourself? Where do you see yourself in a year? What are your income goals for the next year?”

Chunking down (career focus): “What are you currently doing for a living?” If not working: “How are you generating income?” “What’s your current revenue like, and where would you like it to be with the right systems in place?”

Need-payoff: “So ultimately, if you knew step by step, like you had an exact system for negotiating with high conflict personalities from a place of power, then used that to coach others, plus had a complete blueprint for building a profitable business with meaning, would that be helpful for you?” Then: “What would achieving that goal mean for you personally and professionally?”

Once you have their goals, book the consult. The discovery above should take 5-10 minutes tops.

Transition and booking

“Awesome, I think I’ve got a good understanding of where you’re at. I have a training for you that’ll definitely help. And while it’s good, it’s not going to be the magic bullet that makes narcissists become angels overnight. We have hundreds of clients in our SLAY Coaching community who have shifted the power dynamics with narcissists and now have lucrative coaching careers they’re passionate about.”

“I can pair you up with [Darrell / Michael], Rebecca’s right hand, who works closely with her and all the coaches. He can show you the frameworks our coaches use. Is that something you’d be open to? … I have his calendar open now. What works, [option] or [option]?”

Qualify (while filling the consult form)

1. “How long have you been following Rebecca Zung?”
2. “The biggest problem you need help with is [SUMMARIZE], right?”
3. “Your goal is [REPEAT OUTCOME], correct?”
4. “On a scale of 1-10, with 1 being really tight financially and 10 being ‘I have the resources to do whatever I want,’ where are you financially?”
5. “The frameworks take about 2 hours a week to implement. Can you commit to that right now?”

Close and content drop

“Great! I’ll get you scheduled for the consult and you’ll get a confirmation email shortly. Mark it in your calendar.”

Content to give them: access to Ignite to Income if they don’t have it, or Power Switch; if they have both, the coach-training replay.

If they ask about price or program length: “We tailor options for each person; the senior high conflict negotiation specialist will answer those on the consult.”